Privacy Policy

This Privacy Policy explains how Hicks Channel Integration, Inc. ("Hicks Channel Integration," "we," "us," or "our") collects, uses, and safeguards information in connection with our website and services.

Information we collect

Through our website, we may collect business contact information you submit, including your name, agency name, email address, and the content of any message you send us. We may also collect basic technical information (such as browser type and general usage data) needed to operate and improve the site.

As part of services provided to agency clients, we may process consumer contact data supplied by, or generated on behalf of, those agency clients. In these cases, the agency is the controller of that data, and Hicks Channel Integration processes it to deliver the agreed services.

How we use information

We use information to respond to inquiries, operate and improve our services, support compliance workflows, communicate with clients and prospects, and improve business operations.

Consumer outreach and TCPA aware workflows

Our appointment setting and outreach services are designed around TCPA aware calling and messaging workflows. That includes respect for internal and applicable do not call lists, opt out handling, honoring stop and unsubscribe requests, and consent based outreach processes. Scripts, disclosures, and consumer contact workflows are built for review by insurance regulatory and TCPA counsel before live consumer outreach.

We do not sell personal data

Hicks Channel Integration does not sell personal data.

Sharing

We may share information with service providers who help us operate our business (such as hosting, communications, and analytics providers), with agency clients whose data we are processing on their behalf, and where required by law or to protect our rights.

Safeguards

We use reasonable administrative, technical, and operational safeguards designed to protect the information we handle. No system is perfectly secure, but we work to align our practices with the sensitivity of the data involved.

Your choices and requests

You may contact us to request access to, correction of, or deletion of information we hold about you, or to ask questions about how your information is handled. We will respond consistent with applicable law. For consumer data processed on behalf of an agency client, we may direct your request to that agency.

Retention

We retain information for as long as needed to operate our services, meet legal, tax, and compliance obligations, and support legitimate business needs.

Changes

We may update this Privacy Policy from time to time. Continued use of our website or services after an update means you accept the updated policy.

Contact

Questions or requests can be sent to rylie@hicks-enterprises.com.